Bill of Rights
CONSUMER BILL OF RIGHTS FOR NONCONSENSUAL TOWS
Pursuant to Public Act No. 25-55, effective October 1, 2025, if your vehicle is towed without your consent, below are your
rights and obligations under Connecticut law.
WHO CAN TOW YOUR VEHICLE WITHOUT YOUR CONSENT
• Police or Traffic Authority
• Private Property Owner or Property Owner’s Agent
• Private Property Lessee or Lessee’s Agent
BEFORE A TOW (For Private Property Tows Only)
• If you arrive before your vehicle is connected to the
wrecker, you may stop the tow. If you move the motor vehicle, or correct the reason for the tow, no fee may be charged.
• If your motor vehicle is connected to the wrecker, but
not removed from the property, the motor vehicle must be released upon payment of a “Drop Fee.”
• Wreckers are required to take at least 2 photos of the
motor vehicle to demonstrate the reason for the tow
and condition of the motor vehicle before its removal.
AFTER THE TOW (For All Tows)
You are entitled to:
• Inspect your vehicle.
• Obtain your personal property. The wrecker service
must allow the motor vehicle owner or authorized
person to retrieve the motor vehicle (or to gain access to personal property) not later than 4 hrs. after such request. The wrecker service may NOT hold your
personal property for any reason.
• Retrieve your vehicle.
Monday to Friday, between 8:00 a.m. and 5:00 p.m.
After business hours - The wrecker service must provide a telephone number to take requests 24 hrs. from a motor vehicle owner or authorized person to retrieve the motor vehicle or gain access to retrieve personal items from the motor vehicle.
You can pay by either cash, credit or debit card and you must be provided with a receipt of payment. You will
not be charged for storage for days when the wrecker
service is not open.
*Effective: October 1, 2025
After full payment to the wrecker service, the motor vehicle must be released to an owner, lending institution, or authorized entity, if the following is provided:
Proof of registration, certificate of title, bill of sale, lease, or other reasonable proof of ownership. (Your current address does not have to match other documentation.)
• You are entitled to receive an itemized statement
of all charges, and if requested, all photos and records.
• You cannot be required to sign a general release
of damages or liability unless there is justification.
• You cannot be required to use the wrecker
service to perform repair services; however, if you choose to use the wrecker service that performed the tow, all arrangements to repair the vehicle must be completed after the tow and must have prior written approval.
• You are entitled to receive notice by certified mail if your motor vehicle is not claimed within 48 hrs.
of the tow.
YOUR TOWED MOTOR VEHICLE CAN BE SOLD If you do not claim your vehicle:
• If the motor vehicle is valued at less than $1,500,
the wrecker service must store the vehicle for at least 30 days after the tow. If the motor vehicle is not claimed within the 30-day window, the wrecker service may sell the motor vehicle.
• The wrecker service may begin the process of
selling a motor vehicle if not claimed within 45 days if valued over $1,500.00.
• After any sale, you are entitled to the proceeds of
the sale minus the cost and fees. Such proceeds shall be paid to the owner within one year from the date of the sale. After one-year, unclaimed funds shall escheat to the state as unclaimed property.
• To file a Customer Complaint - k35pdf.pdf
CONSUMER BILL OF RIGHTS FOR NONCONSENSUAL TOWS
Pursuant to Public Act No. 25-55, effective October 1, 2025, if your vehicle is towed without your consent, below are
your rights and obligations under Connecticut law.
*SCHEDULE OF CHARGES:
VEHICLE TYPE/OTHER
MAXIMUM HOURLY RATE
Medium duty (10,000 - 26,000 GVWR)
$400.00 per hour
Heavy duty (>26,000 GVWR)
$700.00 per hour
Oversize/Overweight
$1,500.00 per hour
Rotator, if used, with one laborer
$1,275.00 per hour